Last updated: April 26, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you (as an individual or on behalf of a business entity, "Merchant") and Barika Technologies Limited, operating ShopQuery ("ShopQuery", "we", "us"), governing your access to and use of the ShopQuery platform, including the merchant dashboard, catalog sync infrastructure, channel integrations, embeddable widgets, and APIs (collectively, the "Services").
By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
ShopQuery provides catalog infrastructure for physical retail merchants. The Services allow you to:
ShopQuery does not process payments, manage customer accounts, or fulfil orders on your behalf. We provide catalog and channel infrastructure only.
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your business to use the Services. You are responsible for providing accurate account information and maintaining the security of your login credentials.
You are responsible for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised access.
By using the Services, you represent and warrant that:
ShopQuery's messaging and sales channel integrations operate through official third-party platform APIs. By enabling these integrations, you agree that:
ShopQuery integrates with inventory, commerce, and point-of-sale systems as an authorised third-party service provider. By connecting an account:
Data accessed through connected systems is governed by both these Terms and the applicable provider's terms and policies.
ShopQuery retains all rights to the platform, software, infrastructure, and proprietary technology underlying the Services. These Terms do not grant you any ownership interest in ShopQuery's technology.
You retain ownership of your product data, inventory data, brand assets, and any content you provide to the Services. By connecting your data to ShopQuery, you grant us a limited, non-exclusive licence to process, structure, and publish that data on your behalf to the channels you have enabled.
Access to ShopQuery requires a paid subscription. Subscription fees are billed monthly or annually in advance, as selected at signup. All fees are non-refundable except as required by applicable law or as described in our refund policy.
We reserve the right to change pricing with 30 days' written notice. Early access merchants are entitled to the pricing locked in at the time of their original subscription for as long as they maintain an active, continuous subscription on that plan.
Failure to pay may result in suspension or termination of your account. You are responsible for all taxes applicable to your subscription.
You may not use the Services to:
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT SYNC LATENCY WILL MEET ANY PARTICULAR STANDARD.
SHOPQUERY IS NOT RESPONSIBLE FOR ANY LOSSES ARISING FROM INACCURATE INVENTORY DATA IN YOUR CONNECTED SYSTEMS, THIRD-PARTY PLATFORM OUTAGES, OR CHANNEL INTEGRATION FAILURES OUTSIDE OUR REASONABLE CONTROL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOPQUERY'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL SHOPQUERY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST SALES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless ShopQuery and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services, your product listings, your violation of these Terms, or your violation of any third-party platform's policies.
Either party may terminate these Terms at any time by closing the account or providing written notice. Upon termination, your access to the Services will cease and your catalog will be removed from all connected channels.
We reserve the right to suspend or terminate your account immediately if we determine you have violated these Terms, a connected provider's platform policies, or any applicable law.
We may update these Terms from time to time. Material changes will be communicated by email or in-dashboard notice at least 14 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. Any disputes shall be resolved by courts of competent jurisdiction in Nigeria.